Privacy Policy

Effective date: 11 June 2025

Quantum Access (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data through your interactions with our website.

1. Who We Are

Quantum Access is part of Quantum Services Group.
Registered Office:
Kenward House, High Street, Hartley Wintney,
Hampshire, RG27 8NY, United Kingdom
Contact us: 0203 442 0182 or laura@quantumservicesgroup.co.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal information:

  • Identity Data: name, job title, organisation

  • Contact Data: email address, telephone, postal address

  • Technical Data: IP address, browser type and version, time zone, pages you view

  • Usage Data: how you navigate and interact with our website

  • Marketing Data: your preferences in receiving communications, consent records

3. How We Collect Your Data

  • Directly from you, when you:

    • Enquire via web‑form, email, phone, or any online contact method;

    • Subscribe to newsletters or marketing communications;

    • Download content or request resources.

  • Automatically via our website, for example using cookies and analytics tools.

4. Why We Collect and Use Your Data

  • To respond to enquiries and deliver requested services.

  • To provide, maintain, and improve our website and offerings.

  • To send marketing communications, where you have provided consent.

  • To comply with legal obligations and for fraud prevention.

  • To analyse and enhance our site and business performance.

We rely on legal bases including: your consent; legitimate interests; and compliance with legal requirements.

5. How We Share Your Data

We may share your information with:

  • Service providers (e.g. IT, analytics, CRM, marketing tools) under strict confidentiality and GDPR rules.

  • Professional advisers (e.g. legal counsel, auditors).

  • Regulators or law enforcement, if required by law.

  • Affiliates within Quantum Services Group, where relevant, for business administration and coordination.

We do not sell, rent, nor trade your personal data.

6. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies:

  • Essential cookies: maintain session and site functionality.

  • Analytical cookies: monitor usage to improve performance.

  • Marketing cookies: enable personalised content and adverts (where consent is obtained).

You may adjust your browser settings to refuse cookies, though some features of the site may not function properly.

7. International Transfers

Should we transfer your data outside the UK, it will only occur to countries with adequate legal protections or under standard contractual clauses approved by the UK ICO.

8. How Long We Retain Your Data

We keep your information only as long as is necessary for the purposes for which it is processed, or to meet legal obligations—typically up to 7 years after our last contact, unless a longer retention is required or permitted by law.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data to another provider

  • Withdraw consent at any time (where consent applies)

To exercise any of these rights, or to lodge a complaint, please contact laura@quantumservicesgroup.co.uk.

10. Security Measures

We implement appropriate technical and organisational safeguards to protect your data from unauthorised access, disclosure, destruction, or alteration. Our systems undergo ongoing review to maintain compliance.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When material changes occur, we will notify you via the website or email. The “Effective date” at the top will reflect the latest update.

12. Contact & Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, please contact:

Quantum Access (Data Protection Team)
Kenward House, High Street, Hartley Wintney,
Hampshire, RG27 8NY, United Kingdom
Tel: 0203 442 0182
Email: laura@quantumservicesgroup.co.uk

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).